We’ve revamped our Discord server with a new forum-based support area, designed to improve communication and streamline discussions. Whether you’re troubleshooting an issue, looking for advice, or sharing ideas, this is the place for you!

 Community Support – Connect with other Bluecherry users to ask questions, share solutions, and learn from real-world experiences.

 Official Bluecherry Support – Our team will be available to provide assistance, answer technical questions, and offer guidance.

 Feature Requests & Ideas – Have a suggestion for improving Bluecherry? Share it here, discuss with others, and help shape the future of our software.

 General Discussion – Talk about security setups, camera recommendations, and best practices with fellow users.

We hope this new system makes it easier to get help and engage with the community.

Join us here: Bluecherry

See you in the chat! 

We’re pleased to announce the release of Bluecherry v3.1.9, which includes important fixes to improve system stability and reliability.

🔧 Fixes & Improvements:

• Fixed camera hangs that could cause video streams to freeze.
  (#736)
• Improved shutdown process to ensure an orderly shutdown upon receiving a SIGTERM signal.
  (#734)
• Resolved crontab cleanup issue to prevent repeated removal of root crontab entries during upgrades.
  (Forum Discussion)
• Fixed mailer.php errors when sending emails with an empty recipients list.
  (#720)
• Miscellaneous fixes to enhance overall stability and performance.
  (#733)

We encourage all users to update to this version for the best experience. If you encounter any issues, please report them on our GitHub Issues page or our support forums.

Installation

The package can be installed through our standard package repositories. Existing installations can be updated using standard system update procedures.

Thank you for your continued support!

Along with our lower pricing for perpetual licenses we are excited to announce our new support offerings for 2025, designed to provide you with flexible and responsive assistance tailored to your needs.  Please fill out our contact form or email sales@bluecherrydvr.com

Support Plan Options

1. Basic Support

• SLA: Response within 2 business days
• Annual Pricing:
  • 4-8 Cameras: $75/year
  • 9-16 Cameras: $150/year
  • 17-32 Cameras: $200/year
  • 33-64 Cameras: $400/year
  • 65-128 Cameras: $600/year
  • 128+ Cameras: Contact us for pricing
• Includes:
  • Annual OS and Bluecherry updates
  • 3 support requests (up to 6 hours of support)
  • Additional support: $75/hour

2. Enterprise Support

• SLA: Response within 8 hours
• Annual Pricing:
  • 4-8 Cameras: $250/year
  • 9-16 Cameras: $350/year
  • 17-32 Cameras: $500/year
  • 33-64 Cameras: $750/year
  • 65-128 Cameras: $1,000/year
  • 128+ Cameras: Contact us for pricing
• Includes:
  • Annual OS and Bluecherry updates
  • 3 support requests (up to 6 hours of support)
  • Priority support with guaranteed 8-hour resolution or workaround
  • Additional support: $75/hour

Additional Options

• Extra Support Packs:
  • 5 support requests (10 hours): $375
  • 10 support requests (20 hours): $700

Support Channels

Our support is available via the following channels:

• Ticket system
• Live chat
• Remote assistance (reverse SSH)
• Screen share sessions

For free community support, visit our forums at: https://forums.bluecherrydvr.com

What is Not Supported

While our support plans are comprehensive, the following are not included:

1. Hardware Failures or Repairs: Troubleshooting or replacing defective hardware.
2. Custom Software Development: Requests for custom features or modifications.
3. Third-Party Software or Hardware: Assistance with non-Bluecherry software or hardware.
4. On-Site Support: All support is provided remotely.
5. Non-Contract Work: For clients without a support contract, support is billed at $100/hour, and updates are charged separately ($200/server).

We are thrilled to announce that we're lowering the prices of our perpetual licenses by up to 50%! This update makes Bluecherry even more accessible and cost-effective for both new and existing clients.

Here’s a breakdown of the new pricing structure:

We're excited to announce the release of Bluecherry Client Beta21! This update includes a variety of new features, improvements, and bug fixes to enhance your experience. Here's a summary of what's new:

New Features

• Lock Layouts: You can now lock your camera layouts to prevent accidental changes. Once a layout is locked, you won't be able to add, remove, or reorder cameras until it is unlocked.
• Fullscreen Exit Button: A dedicated button at the top right has been added to easily exit fullscreen mode.
• Mute and Volume Control: Control the audio volume directly from the command line with the --mute flag and --volume option.
• Keyboard Shortcuts: Navigate the app more efficiently with new global and dedicated shortcuts. Quickly access Layouts View, Timeline of Events, Settings, and more. You can also customize these shortcuts at Settings > Application > Keyboard Shortcuts. This allows for quicker navigation and a more personalized user experience.

Bug Fixes

• Fullscreen Argument Issue: Resolved an issue where the fullscreen mode was not applied correctly when using the --fullscreen argument.
• Timeline of Events Timezone Fix: Fixed a bug that caused events to be removed from the Timeline of Events if the system detected them as occurring on a different day due to timezone offsets.
• Events History Navigation: Addressed a problem that prevented users from viewing different records in the Events History Screen on Linux.
• Enhanced Audio Handling: We've improved the encoding of the volume stream from MPV, resolving an issue where the volume could exceed 100% on Windows.
• Saving Settings: In our previous released, we made the app safe by encrypting your Servers and Devices data. Now, the Settings data are also encrypted and correctly stored locally.

Get the Update

• Bluecherry Client is now available on the Snap Store: https://snapcraft.io/bluecherry-client
• Or download the executables below.

We hope you enjoy these updates! We value your feedback! Please share your thoughts and report any issues you encounter.

What's Changed

• fix: Snap Metadata by @bdlukaa in #287
• fix: Dump servers provider instance if not initialized yet by @bdlukaa in #289
• General by @bdlukaa in #293
• Improve Keyboard Shortcuts by @bdlukaa in #297
• General Updates by @bdlukaa in #298
• hotfix: Timeline of Events fetching by @bdlukaa in #300
• Dependency Upgrade season by @bdlukaa in #305

Full Changelog: v3.0.0-beta20...v3.0.0-beta21

We're thrilled to announce the latest update for Bluecherry, version 3.1.8, now available for a wide range of operating systems including Bookworm, Bullseye, Buster, Focal, Jammy, Mantic, and Noble. This update focuses on enhancing the stability and security of Bluecherry, ensuring a smoother experience for all users. Here's what's new:

• We've improved how timestamps are handled during the recording muxing process. This enhancement aims to provide more accurate and reliable timestamps, making your video recordings even more precise.
• A pesky crash that occurred due to the motion processor has been fixed. This means a more stable experience when using motion detection features within Bluecherry.
• Users on Linux Mint may have encountered an installer bug previously. We're happy to report that this issue has been resolved, making installation on Linux Mint seamless.
• In our continuous effort to support the latest operating systems, we now officially support Ubuntu 24.10. However, please note that we've dropped support for the end-of-life Ubuntu 23.10. This decision helps us focus on providing the best experience on supported versions.
• A miscellaneous fix has been applied to address minor issues, further improving the overall stability of Bluecherry.
• Lastly, we've patched an XSS vulnerability, reinforcing the security of Bluecherry against potential web-based attacks.

We're committed to providing a secure and robust platform for all our users. This update is a testament to our ongoing efforts to enhance Bluecherry's performance and security. We encourage everyone to update to the latest version to take advantage of these improvements. As always, we're eager to hear your feedback and thank you for your continued support.

Installation

The package can be installed through our standard package repositories. Existing installations can be updated using standard system update procedures.

For any questions or issues, please visit our GitHub repository or contact our support team.

We are pleased to announce the release of Bluecherry 3.1.7.  This release focuses on improving the robustness of camera connections by ensuring proper handling of special characters in RTSP authentication credentials. Users experiencing issues with camera connections using special characters in usernames or passwords should upgrade to this version.

What's New

• Fixed handling of special characters in RTSP credentials (PR #711), improving compatibility and reliability when connecting to cameras using complex passwords or usernames

Distribution Support

This release is available for:

• Debian: bookworm, bullseye, buster
• Ubuntu: focal, jammy, mantic, noble

Installation

The package can be installed through our standard package repositories. Existing installations can be updated using standard system update procedures.

For any questions or issues, please visit our GitHub repository or contact our support team.

We are pleased to announce the release of Bluecherry 3.1.5, which includes an important fix for snapshots saving functionality and improvements to system maintenance tasks.

What's New

• Fixed issues with snapshots saving functionality (PR #702)
• Improved system maintenance by moving TLS certificate renewal jobs to /etc/cron.d/bluecherry
• Cleaned up system configuration by removing legacy crontab entries from root's scheduler

Distribution Support

This release is available for:

• Debian: bookworm, bullseye, buster
• Ubuntu: focal, jammy, mantic, noble

Installation

The package can be installed through our standard package repositories. Existing installations can be updated using standard system update procedures.

For any questions or issues, please visit our GitHub repository or contact our support team.

With this new update, the media_writer::scale_frame() function now converts the frame to a JPEG-compatible pixel format. This means that the frame is now compatible with most JPEG viewers and editors. However, we have also taken into consideration the feedback from our users and ensured that all frame metadata, such as format and picture dimensions, are also carried over. This will ensure that your video snapshots are now working seamlessly. 

  * FIX: Snapshots saving (https://github.com/bluecherrydvr/bluecherry-apps/pull/702)

We are excited to announce the release of Bluecherry DVR software versions 3.1.4. These updates bring important fixes and improvements to enhance the stability and performance of your surveillance system.

What's New

Version 3.1.4

• Critical Fix: Updated FFmpeg to version to address a serious memory leak issue.
• System Improvement: The /var/run/bluecherry directory is now created during postinstallation, ensuring proper system functionality.
• Log Management: Resolved issues with log rotation, improving long-term system performance.
• Web UI Enhancement: Fixed an error in the user management interface for a smoother administrative experience.
• Expanded OS Support: Added compatibility for Debian 12, Ubuntu 23.10, Ubuntu 24.04, Linux Mint 21.2, and 21.3.
• Performance Upgrade: Updated FFmpeg to version 6.1.1 for improved video processing capabilities.

Supported Operating Systems

These updates are available for the following distributions:

• Debian Bookworm, Bullseye, and Buster
• Ubuntu Focal, Jammy, Mantic, and Noble

How to Update

To update your Bluecherry DVR software to the latest version, please follow the standard update procedure for your operating system. If you need assistance, please refer to our documentation or contact our support team.

Feedback and Support

We value your feedback and are committed to continually improving the Bluecherry DVR experience. If you encounter any issues or have suggestions for future improvements, please don't hesitate to reach out to our support team.

Thank you for choosing Bluecherry DVR for your surveillance needs. We remain dedicated to providing you with a reliable and efficient video management solution.