We’ve revamped our Discord server with a new forum-based support area, designed to improve communication and streamline discussions. Whether you’re troubleshooting an issue, looking for advice, or sharing ideas, this is the place for you!

 Community Support – Connect with other Bluecherry users to ask questions, share solutions, and learn from real-world experiences.

 Official Bluecherry Support – Our team will be available to provide assistance, answer technical questions, and offer guidance.

 Feature Requests & Ideas – Have a suggestion for improving Bluecherry? Share it here, discuss with others, and help shape the future of our software.

 General Discussion – Talk about security setups, camera recommendations, and best practices with fellow users.

We hope this new system makes it easier to get help and engage with the community.

Join us here: Bluecherry

See you in the chat! 

Hello Bluecherry community,

Introducing the beta view of our new web live view/playback system! This new feature is designed to provide a seamless and user-friendly experience for our customers. We understand the importance of being able to quickly and easily access your footage, and this new system will do just that.

https://demo.bluecherry.app/web/index.html
host: demo.bluecherry.app
l: Admin p: bluecherry (or click use default credentials)

So, what can you expect from the beta view? Let us break it down for you:

1. Improved user interface: We have revamped the entire layout to make it more intuitive and easy to navigate. With a clean and modern design, you can easily find the footage you need and control playback with just a few clicks.

2. Customizable views: You now have the option to customize your view by choosing the number of cameras you want to see on the screen at once.

* TImeline view is currently a work in progress, stand by!

Let us know your feedback on Discord (or Slack) - Bluecherry Discord

We’re pleased to announce the release of Bluecherry v3.1.9, which includes important fixes to improve system stability and reliability.

🔧 Fixes & Improvements:

• Fixed camera hangs that could cause video streams to freeze.
  (#736)
• Improved shutdown process to ensure an orderly shutdown upon receiving a SIGTERM signal.
  (#734)
• Resolved crontab cleanup issue to prevent repeated removal of root crontab entries during upgrades.
  (Forum Discussion)
• Fixed mailer.php errors when sending emails with an empty recipients list.
  (#720)
• Miscellaneous fixes to enhance overall stability and performance.
  (#733)

We encourage all users to update to this version for the best experience. If you encounter any issues, please report them on our GitHub Issues page or our support forums.

Installation

The package can be installed through our standard package repositories. Existing installations can be updated using standard system update procedures.

Thank you for your continued support!

Along with our lower pricing for perpetual licenses we are excited to announce our new support offerings for 2025, designed to provide you with flexible and responsive assistance tailored to your needs.  Please fill out our contact form or email sales@bluecherrydvr.com

Support Plan Options

1. Basic Support

• SLA: Response within 2 business days
• Annual Pricing:
  • 4-8 Cameras: $75/year
  • 9-16 Cameras: $150/year
  • 17-32 Cameras: $200/year
  • 33-64 Cameras: $400/year
  • 65-128 Cameras: $600/year
  • 128+ Cameras: Contact us for pricing
• Includes:
  • Annual OS and Bluecherry updates
  • 3 support requests (up to 6 hours of support)
  • Additional support: $75/hour

2. Enterprise Support

• SLA: Response within 8 hours
• Annual Pricing:
  • 4-8 Cameras: $250/year
  • 9-16 Cameras: $350/year
  • 17-32 Cameras: $500/year
  • 33-64 Cameras: $750/year
  • 65-128 Cameras: $1,000/year
  • 128+ Cameras: Contact us for pricing
• Includes:
  • Annual OS and Bluecherry updates
  • 3 support requests (up to 6 hours of support)
  • Priority support with guaranteed 8-hour resolution or workaround
  • Additional support: $75/hour

Additional Options

• Extra Support Packs:
  • 5 support requests (10 hours): $375
  • 10 support requests (20 hours): $700

Support Channels

Our support is available via the following channels:

• Ticket system
• Live chat
• Remote assistance (reverse SSH)
• Screen share sessions

For free community support, visit our forums at: https://forums.bluecherrydvr.com

What is Not Supported

While our support plans are comprehensive, the following are not included:

1. Hardware Failures or Repairs: Troubleshooting or replacing defective hardware.
2. Custom Software Development: Requests for custom features or modifications.
3. Third-Party Software or Hardware: Assistance with non-Bluecherry software or hardware.
4. On-Site Support: All support is provided remotely.
5. Non-Contract Work: For clients without a support contract, support is billed at $100/hour, and updates are charged separately ($200/server).

We are excited to announce the release of Bluecherry DVR software versions 3.1.4. These updates bring important fixes and improvements to enhance the stability and performance of your surveillance system.

What's New

Version 3.1.4

• Critical Fix: Updated FFmpeg to version to address a serious memory leak issue.
• System Improvement: The /var/run/bluecherry directory is now created during postinstallation, ensuring proper system functionality.
• Log Management: Resolved issues with log rotation, improving long-term system performance.
• Web UI Enhancement: Fixed an error in the user management interface for a smoother administrative experience.
• Expanded OS Support: Added compatibility for Debian 12, Ubuntu 23.10, Ubuntu 24.04, Linux Mint 21.2, and 21.3.
• Performance Upgrade: Updated FFmpeg to version 6.1.1 for improved video processing capabilities.

Supported Operating Systems

These updates are available for the following distributions:

• Debian Bookworm, Bullseye, and Buster
• Ubuntu Focal, Jammy, Mantic, and Noble

How to Update

To update your Bluecherry DVR software to the latest version, please follow the standard update procedure for your operating system. If you need assistance, please refer to our documentation or contact our support team.

Feedback and Support

We value your feedback and are committed to continually improving the Bluecherry DVR experience. If you encounter any issues or have suggestions for future improvements, please don't hesitate to reach out to our support team.

Thank you for choosing Bluecherry DVR for your surveillance needs. We remain dedicated to providing you with a reliable and efficient video management solution.

We're excited to announce a significant update to the Bluecherry Client, bringing a host of new features and enhancements.

One of the standout additions is the ability to magnify events, allowing for better visibility and detail analysis. We've also introduced an option to collapse the timeline, increasing overall visibility of your surveillance feeds. We've resolved timezone issues, ensuring clients in different time zones now function correctly. Linux users will be pleased to know that we've completely rewritten the video rendering engine, addressing previous crashes and usability concerns.

The timeline of events has received a major overhaul. Motion events are now highlighted for easy identification, and we've added convenient 'Previous' and 'Next' buttons for seamless navigation. An automatic skip feature for empty periods has been implemented, along with a new filter for event types (motions, continuous, or all). We've also improved keyboard shortcuts for more efficient operation. These updates include adaptations for different screen interfaces and the implementation of an events time filter, making the Bluecherry Client more versatile and user-friendly than ever before.

The following is a complete list of changes:

• It is now possible to magnify Events
• Option to collapse the Timeline to increase visibility
• Clients on different timezones now behave correctly
• Rewrite the video rendering engine for Linux
  This aims to fix all the crashes and usability issues.

Timeline of Events

• Motion events are highlighted
• Previous and Next buttons
• Option to automatically skip empty periods
• Add event type (motions, continuous, all) filter
• Improve keyboard shortcuts

What's Changed

• feat: Event Video Magnification by @bdlukaa in #252
• Events Filter Timezone by @bdlukaa in #255
• Events Download by @bdlukaa in #256
• Update for the french translation by @sivolc73 in #260
• Use MDK Video Backend on Linux by @bdlukaa in #261
• Timeline Enhancements by @bdlukaa in #262

Full Changelog: v3.0.0-beta18...v3.0.0-beta19

What's Changed

• feat: Event Video Magnification by @bdlukaa in #252
• Events Filter Timezone by @bdlukaa in #255
• Events Download by @bdlukaa in #256
• Update for the french translation by @sivolc73 in #260
• Use MDK Video Backend on Linux by @bdlukaa in #261
• Timeline Enhancements by @bdlukaa in #262
• Release beta18 by @bdlukaa in #263

We are excited to announce the release of our latest version, Bluecherry Server 3.1.2. This update brings a highly requested feature that we know many of you have been waiting for - support for Ubuntu 24.04 and Debian 12!

We understand that many of our users have been eagerly anticipating the release of these new operating systems, and we are happy to finally be able to offer support for them. Our team has been hard at work to ensure that Bluecherry Server is fully compatible with Ubuntu 23+ and Debian 12, so you can continue to use our product seamlessly on the latest platforms.

But that's not all, this update also includes various bug fixes and performance improvements to make your Bluecherry experience even smoother. We always strive to provide the best user experience possible, and this update is a testament to that.

For those of you who are not familiar with Bluecherry, our product is a powerful video surveillance and recording solution that can be used for both personal and business purposes. With Bluecherry Server, you can easily monitor and manage multiple cameras, set up motion detection, and access your recordings remotely.

If you haven't tried Bluecherry yet, now is the perfect

Dear Bluecherry Community,

As we close another remarkable year, we want to take a moment to express our deepest gratitude for your continued support throughout 2023. Your loyalty and feedback have been instrumental in shaping Bluecherry's journey.

As we look forward to 2024, we're excited to share a sneak peek of the innovative features set to enhance your Bluecherry experience:

1. REST API: Get ready for the integration of a powerful REST API, offering unparalleled flexibility and seamless connectivity. This feature is designed to streamline your workflow and open up new possibilities for customization and integration.
2. Client Enhancements: We're committed to continually improving our client interface. The upcoming year will bring an array of advancements, making our interface even more intuitive and user-friendly.
3. Advanced Analytics for Vehicle and Person Identification: Elevate your monitoring capabilities with our sophisticated analytics tools. These new features will provide enhanced insights, enabling more precise vehicle and person identification.
4. ARM Support: Expanding our compatibility, we're introducing ARM support to ensure Bluecherry runs smoothly on a broader range of hardware, enhancing performance and accessibility.
5. Improved Web UI Interface: We're revamping our web UI interface to offer a more streamlined, efficient, and visually appealing experience. This upgrade is aimed at making your interactions with Bluecherry more enjoyable and productive.

These features are just a glimpse of what we have planned for 2024. We're committed to delivering innovations that not only meet but exceed your expectations. Your success is our success, and we're thrilled to embark on this exciting journey with you.

Thank you for being a part of the Bluecherry family. Here's to a year of growth, innovation, and strengthened partnerships.

Warm regards,

The Bluecherry Team

We are excited to announce the release of Bluecherry Client v3.0.0 Beta 11! This version of our software is full of new features that will make it easier than ever to manage your Bluecherry surveillance system. First, you can now see frame rate information overlaid on the screen, so you can quickly identify if cameras are experiencing issues. Additionally, we’ve added overlays for video information, including ‘Live’, ‘Delayed’, and ‘Timed out’. We’ve also included a new option to import and export layouts. This will make it much easier to save and re-use your favorite viewing arrangements. We hope these new features help you get the most out of Bluecherry Client. As always, please don’t hesitate to reach out to our support team if you have any questions or need help setting up your system. 

Here are some of the key features and updates you can expect: 

• Frame rate information overlaid on the screen
• Overlays for 'Live', 'Delayed' and 'Timed out'
• Option to import / export layouts

Download links for Windows, Linux and Android - https://github.com/bluecherrydvr/unity/releases/tag/v3.0.0-beta11

We hope the new features and updates will make your experience with Bluecherry even better. If you have any questions or feedback, please don’t hesitate to contact us. Thanks for being a part of the Bluecherry family – we hope you enjoy the release!

The following is a list of changes for this release:

• Frame information by @bdlukaa in #143
• Design update and code enhancements by @bdlukaa in #144
• Rename unity_video_player_media_kit to unity_video_player_main by @bdlukaa in #145
• feat: TimelineView zoom by @bdlukaa in #146
• Export/import layouts by @bdlukaa in #148
• feat: Current tasks by @bdlukaa in #149
• Addressings by @bdlukaa in #150
• chore(deps): bump archive from 3.3.7 to 3.3.8 by @dependabot in #151
• Release files for each release by @bdlukaa in #153
• run main.yml on release: by @bdlukaa in #154
• fix: event_name is release by @bdlukaa in #155
• version 3.0.0-beta11 by @bdlukaa in #156

Full changelog: https://github.com/bluecherrydvr/unity/compare/v3.0.0-beta10...v3.0.0-beta11

We’re excited to announce the release of Bluecherry Version 3 Client Beta 10! 

This release comes with several new features and updates that we know you’ll be excited about. We are now introducing support for Linux (via deb packages, RPM packages or AppImage). As well as this, we have a Windows release available. Finally, you can now download an Android release from here: GitHub. 

Our team has been hard at work making sure Bluecherry Version 3 Client Beta 10 offers a better experience for our users. 

Here are some of the key features and updates you can expect: 

• Improved performance and stability 
• Timeline view with multiple camera playback (up to 6)
• Added support for Linux

We hope the new features and updates will make your experience with Bluecherry even better. If you have any questions or feedback, please don’t hesitate to contact us. Thanks for being a part of the Bluecherry family – we hope you enjoy the release!

Android releases can be downloaded from here:

https://github.com/bluecherrydvr/unity/releases/tag/bleeding_edge

The following is a list of changes for this release:

• Added Linux support with AppImage
• Fixed a crash on iOS and remove usage of deprecated APIs
• Fixed some state leaks that could lead to crashes
• Fixed gestures in TimelineView; Do not mount events on TimelineView
• Listen to video duration changes on video viewer, and display the correct event duration
• Keep the state of the videos in the grid view. This is done to ensure the video texture will not be reinitialized for some reason, such as reordering or adding a new device to the grid
• Re-enable multi window support
• Add a check for single camera server
• Reworked mobile views (#91)
• Added linux support
• Implemented PTZ control support
• Several performance improvements on events:
  • Previously, only 50 events were loaded at once. Now, 1000 events are loaded
  • Filtering has also been improved, being able to go through a long list of events whenever necessary
  • Improved visualization of events with lazy loading and fixed item extent
  • Added the Refresh feature on desktop