Introducing Support Plans for 2025! - Bluecherry

Along with our lower pricing for perpetual licenses we are excited to announce our new support offerings for 2025, designed to provide you with flexible and responsive assistance tailored to your needs. Please fill out our contact form or email sales@bluecherrydvr.com

Support Plan Options

1. Basic Support

SLA: Response within 2 business days
Annual Pricing:
- 4-8 Cameras: $75/year
- 9-16 Cameras: $150/year
- 17-32 Cameras: $200/year
- 33-64 Cameras: $400/year
- 65-128 Cameras: $600/year
- 128+ Cameras: Contact us for pricing
Includes:
- Annual OS and Bluecherry updates
- 3 support requests (up to 6 hours of support)
- Additional support: $75/hour

2. Enterprise Support

SLA: Response within 8 hours
Annual Pricing:
- 4-8 Cameras: $250/year
- 9-16 Cameras: $350/year
- 17-32 Cameras: $500/year
- 33-64 Cameras: $750/year
- 65-128 Cameras: $1,000/year
- 128+ Cameras: Contact us for pricing
Includes:
- Annual OS and Bluecherry updates
- 3 support requests (up to 6 hours of support)
- Priority support with guaranteed 8-hour resolution or workaround
- Additional support: $75/hour

Additional Options

Extra Support Packs:
- 5 support requests (10 hours): $375
- 10 support requests (20 hours): $700

Support Channels

Our support is available via the following channels:

Ticket system
Live chat
Remote assistance (reverse SSH)
Screen share sessions

For free community support, visit our forums at: https://forums.bluecherrydvr.com

What is Not Supported

While our support plans are comprehensive, the following are not included:

Hardware Failures or Repairs: Troubleshooting or replacing defective hardware.
Custom Software Development: Requests for custom features or modifications.
Third-Party Software or Hardware: Assistance with non-Bluecherry software or hardware.
On-Site Support: All support is provided remotely.
Non-Contract Work: For clients without a support contract, support is billed at $100/hour, and updates are charged separately ($200/server).